Who We Are
Whale Spout Water LLC (“Whale Spout Water,” “we,” “us,” or “our”) is a locally owned water filtration company based in Scottsdale, Arizona, serving the Phoenix metro area. Our website is whalespoutwater.com.
Information We Collect
Information You Provide
When you use our website or contact us, you may provide:
- Your name and contact information (email, phone) when booking a consultation or contacting us
- Your home address or service area when requesting a quote or scheduling an installation
- Any other information you choose to share with us via email or phone
Information Collected Automatically
We use Google Analytics (GA4) to understand how visitors use our website. This may include:
- Pages visited and time spent on each page
- Browser type and operating system
- Referring website
- General geographic location (city/region level)
Google Analytics data is collected using cookies and is subject to Google's Privacy Policy.
How We Use Your Information
We use information we collect to:
- Respond to consultation requests and schedule appointments
- Provide installation services and follow-up support
- Send service reminders or follow-up information you've requested
- Improve our website and understand what content is most helpful
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Calendly
We use Calendly to schedule consultations. When you book through Calendly, your information is subject to Calendly's Privacy Policy. We receive the details you submit during booking (name, email, phone, notes).
Data Retention
We retain customer contact information for as long as needed to provide services and comply with legal obligations. You may request deletion of your information at any time by emailing hello@whalespoutwater.com.
Your Rights
You may contact us at any time to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any communications from us
Cookies
Our website uses cookies primarily through Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-onor by adjusting your browser's cookie settings.
Security
We take reasonable measures to protect your information from unauthorized access. Our website is served over HTTPS. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy questions or requests, contact us at:
Whale Spout Water LLC
17212 N Scottsdale Rd, Scottsdale, AZ 85255
Email: hello@whalespoutwater.com
Phone: (602) 688-9055